Supercharge your Business

// Event: A new support email is received
on new_email_received(email):
    topic = extract_topic(email.content)
    customer_info = extract_customer_info(email.sender)

    switch(topic):
        case DEPARTMENT.CUSTOMER_SUPPORT:
            route_to_department(DEPARTMENT.CUSTOMER_SUPPORT, email, customer_info)
            event_stream.event_analytics(EVENT.SUPPORT, customer_info)

        case DEPARTMENT.SALES:
            route_to_department(DEPARTMENT.SALES, email, customer_info)
            event_stream.event_analytics(EVENT.SALES_LEAD, customer_info)

        case DEPARTMENT.LEGAL:
            route_to_department(DEPARTMENT.LEGAL, email, customer_info)
            event_stream.event_analytics(EVENT.LEGAL_INQUIRY, customer_info)

        case DEPARTMENT.AUTOMATION_ELIGIBLE:
            if AI_AGENT.is_solvable(email):
                response = AI_AGENT.ai_agent_response(email)
                send_response(email.sender, response)
                event_stream.event_analytics(EVENT.AI_HANDLED, customer_info)
            else:
                route_to_department(DEPARTMENT.CUSTOMER_SUPPORT, email, customer_info)
                event_stream.event_analytics(EVENT.ESCALATED_SUPPORT, customer_info)

        default:
            route_to_department(DEPARTMENT.GENERAL_INQUIRIES, email, customer_info)
            event_stream.event_analytics(EVENT.GENERAL, customer_info)

    send_response(email.sender, generate_confirmation_message(topic))